Testimonials

What Clients Say About Us

“Everything with my experience with Kaiser IT Group has been outstanding. You jumped into the middle of a ****storm and brought clarity and understanding for me.”

M, in Financial Services

"Great job. You are a joy to work with and your knowledge of the field and the team around you are professionally on the cutting edge! Thanks and great to work with you."

J, from Rome, Italy

"We cannot thank you and all of your staff for the amazing support you have given us over this past year. We have come a long way! It will be good to just 'live' with things for a while... Looking forward to working with you more!"

From A, Business Administrator

"I just wanted to say 'thank you' for how you do-what-you-do. The group is extremely detailed and it’s evident you are the right fit for the request. Great job."

From K, Manager

"The level of support over the last few days by the Kaiser team as a whole ... have been phenomenal. It’s truly been white glove treatment, from lightning fast email responses to our project team’s unique needs to follow-up phone calls to ensure I’ve got everything I need to keep moving. It’s a good feeling to know when we’ve got a large account at risk and have an urgent need that we’ve got this level of support keeping our team propped up."

From J, Sr. Operations Analyst

"You are guys are on top of it – Love working with Kaiser"

From A in Enterprise Development Services

"Thank you for putting up with us... It was great to have you on-site. Thanks for all the hard work having it ready to go. Once again, Kaiser hit it out of the park!!! So very grateful for all that you do. We can be a challenging group."

From G in Real Estate Services

"Kaiser IT group went above and beyond delivering a full office implementation in record time. The attention to detail and responsiveness was incredible. They exceeded our expectations."

From G in Real Estate Services

"Several months ago, we unexpectedly found ourselves without IT staff and did not know where to begin. We looked to Kaiser as our first MSP and are so glad we did. The onboarding experience was detailed yet painless, and Kaiser gave us insight and knowledge into our systems that we never had before. Since, we have bombarded Kaiser with several requests to expand our services and the staff is always patient, responsive, and detailed – it helps that they are all personable too! Kaiser’s expertise and transparency provides not just a good customer experience, but a true partnership experience."

From M in IT Management

"Kaiser IT have been instrumental in our IT maturity plan. The team is highly competent, professional as well as personable. Extremely happy having KIG on board!!"

From C in IT Management

"There are a lot of law firms struggling to work right now because they are not set up to work remotely. We are working at full speed based upon how you have us set up."

From J in Legal Services

"Customer service/support is top notch... Eliminating the middle man has been helpful in changing processes and adding features to different areas."

From J in Healthcare Services

"I wanted to thank you and your team for the support to this point. Nothing but top notch service. You have a really good group of techs working with you."

From J in Healthcare Services

"Kaiser IT Group is the best!"

From B in IT Administration

"I respect this guy. This is the first IT guy you've had in a long time that knows what he's doing."

From M in Healthcare IT

"KIG maintains that careful balance between introducing cutting edge technology to our professional practice [while delivering] a safe computing environment and IT cost savings."

From R in Legal Services

[Switching to KIG] "is a decision that we do not regret! Their promptness and professionalism give us the luxury of knowing that they are there when needed."

From B in Manufacturing

"I can not stress enough how pleased I am with all of the work that you did. If I had known 3 months ago how relatively painless this move was going to be, I would have had many less sleepless nights. I owe that all to you and your team. ...you guys are the best and there is no point in shopping around."

From K in a 12-location nationwide enterprise environment

"Kaiser IT was great to work with on migrating to Office 365 from our on-premise Exchange server. KIG did a thorough project assessment, migrated Exchange, and no issues on a late Friday. We've seen improvement in smartphone performance too!"

From C in Communications and Telecom

"Switching to Kaiser IT Group has been one of the best IT decisions we have made. They are patient, knowledgeable, and efficient and I would highly recommend them for your IT needs."

From J in Healthcare

"Kaiser IT Group is a very professional and knowledgeable IT consulting company. KIG always provides accurate estimates and delivers all services quoted on a timely and professional manner. We would highly recommend this organization!"

From K in Services

"IT worries have been crossed off my To-Do list. They customize your IT system to fit your practice needs. Pays attention to the customer and the details. You're in good hands with Kaiser IT Group."

From T in Healthcare Practice Management

"Working With Kaiser IT since 2015. I have been very happy with their work. They respond quickly and efficiently to all requests and always follow up to make sure the issue is taken care of."

From A in Healthcare Practice Management

"I highly recommend Kaiser IT for knowledgeable, personable IT service."

From M in Healthcare

"Kaiser IT Group has given us superior service; prompt and comprehensive. This an outstanding IT company, the best we’ve ever had."

From R in Healthcare

“I worked with Kaiser IT Group on a very involved technical project, with multiple vendors and multiple client sites. KIG brought solid, hands-on technical expertise to a complicated situation, the whole time maintaining good humor, high accessibility and positive results. Good stuff.”

From B in Web design and application development

"Thank you, Chad, for your expertise and for your patience with me and the set up. You were professional, and absolutely lovely to be around."

From K in Non-Profit

"Your team has been amazing. Truly. I appreciate the time and attention you've spent to get the project 'just right.'"

From S in Non-Profit

“Everything with my experience with Kaiser IT Group has been outstanding. You jumped into the middle of a ****storm and brought clarity and understanding for me.”

M, in Financial Services

"Great job. You are a joy to work with and your knowledge of the field and the team around you are professionally on the cutting edge! Thanks and great to work with you."

J, from Rome, Italy

"We cannot thank you and all of your staff for the amazing support you have given us over this past year. We have come a long way! It will be good to just 'live' with things for a while... Looking forward to working with you more!"

From A, Business Administrator

"I just wanted to say 'thank you' for how you do-what-you-do. The group is extremely detailed and it’s evident you are the right fit for the request. Great job."

From K, Manager

"You are guys are on top of it – Love working with Kaiser"

From A in Enterprise Development Services

"Thank you for putting up with us... It was great to have you on-site. Thanks for all the hard work having it ready to go. Once again, Kaiser hit it out of the park!!! So very grateful for all that you do. We can be a challenging group."

From G in Real Estate Services

"Kaiser IT group went above and beyond delivering a full office implementation in record time. The attention to detail and responsiveness was incredible. They exceeded our expectations."

From G in Real Estate Services

"Kaiser IT have been instrumental in our IT maturity plan. The team is highly competent, professional as well as personable. Extremely happy having KIG on board!!"

From C in IT Management

"There are a lot of law firms struggling to work right now because they are not set up to work remotely. We are working at full speed based upon how you have us set up."

From J in Legal Services

"Customer service/support is top notch... Eliminating the middle man has been helpful in changing processes and adding features to different areas."

From J in Healthcare Services

"I wanted to thank you and your team for the support to this point. Nothing but top notch service. You have a really good group of techs working with you."

From J in Healthcare Services

"Kaiser IT Group is the best!"

From B in IT Administration

"I respect this guy. This is the first IT guy you've had in a long time that knows what he's doing."

From M in Healthcare IT

"KIG maintains that careful balance between introducing cutting edge technology to our professional practice [while delivering] a safe computing environment and IT cost savings."

From R in Legal Services

[Switching to KIG] "is a decision that we do not regret! Their promptness and professionalism give us the luxury of knowing that they are there when needed."

From B in Manufacturing

"I can not stress enough how pleased I am with all of the work that you did. If I had known 3 months ago how relatively painless this move was going to be, I would have had many less sleepless nights. I owe that all to you and your team. ...you guys are the best and there is no point in shopping around."

From K in a 12-location nationwide enterprise environment

"Kaiser IT was great to work with on migrating to Office 365 from our on-premise Exchange server. KIG did a thorough project assessment, migrated Exchange, and no issues on a late Friday. We've seen improvement in smartphone performance too!"

From C in Communications and Telecom

"Switching to Kaiser IT Group has been one of the best IT decisions we have made. They are patient, knowledgeable, and efficient and I would highly recommend them for your IT needs."

From J in Healthcare

"Kaiser IT Group is a very professional and knowledgeable IT consulting company. KIG always provides accurate estimates and delivers all services quoted on a timely and professional manner. We would highly recommend this organization!"

From K in Services

"IT worries have been crossed off my To-Do list. They customize your IT system to fit your practice needs. Pays attention to the customer and the details. You're in good hands with Kaiser IT Group."

From T in Healthcare Practice Management

"Working With Kaiser IT since 2015. I have been very happy with their work. They respond quickly and efficiently to all requests and always follow up to make sure the issue is taken care of."

From A in Healthcare Practice Management

"I highly recommend Kaiser IT for knowledgeable, personable IT service."

From M in Healthcare

"Kaiser IT Group has given us superior service; prompt and comprehensive. This an outstanding IT company, the best we’ve ever had."

From R in Healthcare

“I worked with Kaiser IT Group on a very involved technical project, with multiple vendors and multiple client sites. KIG brought solid, hands-on technical expertise to a complicated situation, the whole time maintaining good humor, high accessibility and positive results. Good stuff.”

From B in Web design and application development

"Thank you, Chad, for your expertise and for your patience with me and the set up. You were professional, and absolutely lovely to be around."

From K in Non-Profit

"Your team has been amazing. Truly. I appreciate the time and attention you've spent to get the project 'just right.'"

From S in Non-Profit

Kaiser IT Group provides managed IT, cybersecurity, cloud, network, and business technology services for organizations throughout West Michigan. We help businesses improve reliability, strengthen security, and make better technology decisions.

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4417 Broadmoor Ave SE
Grand Rapids, MI 49512

616.437.8892

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Mon – Fri: 8 am – 5 pm

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Stolen Passwords: Why MFA and Strong Password Habits Matter

posted by: Caleb M
post date: 2026-06-02

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